Frequently Asked Questions

Quick answers to the most common questions about our products and services.

Anyware FAQ

What is the purpose of the Anyware?

The Anyware is designed for e-shop merchants to automate their operations, eliminating the need for a traditional PC. 

Who uses Anyware?

Anyware is used by E-shop merchants to automate their operations.

Sounds cool. What can it do?

Here are the tasks this little device can offer to assist you in: 



  1. Forwarding orders to ERP systems to save data entry. 

  2. Generating shipping labels automatically. No manual entry is required. 

  3. Sending the tracking number to clients after shipping. 

  4. RMA (import as order) is supported as well. 

  5. Save more Manpower than you can imagine! 

  6. Fetching Data automatically.


Which platforms are supported by your Automation system?

Our system supports major platforms, including Amazon, Etsy, eBay, Walmart, and other popular e-commerce stores.
How does Online Order Automation support work?

It digitizes your order management process, handling incoming orders automatically and enabling you to focus on scaling your business without manual intervention.
Can Automation handle multiple orders in a single day?

Absolutely! Our automation system efficiently processes large orders, ensuring timely management and fulfillment.
Does your system support offline order management?

Yes, we offer offline order support to streamline operations and maintain consistent order processing for both online and offline requests.
Does the Anyware require a computer to operate?

No, the Anyware operates without requiring a PC.
What are the benefits of using Anyware?

Key benefits include reduced workload, minimized human errors, faster order processing, and cost savings, giving you more time to focus on growth and customer satisfaction.
What platforms and carriers does the AirPrinter support?

It supports multiple carriers, including UPS, FedEx, USPS, and Amazon. It also integrates with marketplaces like eBay, Walmart, Etsy, and Shopify.
What other tools does Automation support?

Our system integrates with popular ERP tools like QuickBooks and NetSuite, enabling seamless synchronization with accounting and financial systems.
Is customization available?

Yes, we offer customization options to adapt the system to your specific business needs, including personalized workflows, labels, and processes.
How secure is your Automation system?

With robust device registration and secure access controls, your data and operations are protected while ensuring smooth interaction with the platform.
How does the Anyware benefit businesses?

The Anyware saves time, reduces the need for manual work, increases productivity, and minimizes human errors in order processing and shipping.
How does the Anyware improve shipping operations?

The Anyware processes orders, generates shipping labels automatically and sends tracking numbers to clients, streamlining the shipping process.

AirPrinter FAQ

Why purchase the AirPrinter?

AirPrinter is a dedicated hardware device that provides you assistance to make your business process easier by saving you time & money.


  1. Order Automation Aggregating Process

  2. Invoice Generating

  3. Shipping Label Generation

  4. Tracker Number Notifications

What does it do?

With integrated automation, the AirPrinter allows businesses to modify and facilitate their manual work like fetching orders from eCommerce stores and other marketplaces, creating invoices, generating labels, sending tracking numbers to customers, and inventory updates with the help of automation.

Will this increase my business’s efficiency?

Receiving more orders and managing them manually can be more time-consuming resulting in hiring additional employees and managing the long workaround. It helps with the following:


  1. Time efficiency and better work engagement.

  2. Automated shipping and label generation.

  3. Zero error in the work.

  4. Best order management system for stores.

  5. Takes less space and saves money

How can AirPrinter make my customer's order process easier?

Are you looking for a way to make your ordering process simpler? Do you run your business on Etsy, eBay, Amazon, Shopify, or some other relevant e-commerce platforms? Stop searching and buy our AirPrinter right away!

How many orders can the AirPrinter process?

The AirPrinter can handle between 30 to 100 orders efficiently, significantly reducing the time required for manual processing.

What are the key benefits of using the AirPrinter?
  1. Error Free Workflow: Eliminates human errors in order management.
  2. Space and Cost Savings: Reduces the need for additional manpower and workspace.
  3. Automation Features: Includes automated shipping, label generation, and order tracking notifications.
  4. Time Efficiency: Processes orders faster and more accurately.
Can the AirPrinter integrate with ERP and accounting systems?

Yes, the AirPrinter seamlessly integrates with ERP systems and accounting software, enabling automated data entry and invoice generation.

How does the AirPrinter help reduce costs?

By automating manual tasks like order fetching, label printing, and tracking number notifications, the AirPrinter minimizes the need for additional employees and reduces time spent on repetitive tasks.

Does the AirPrinter support RMA (Return Merchandise Authorization)?

Yes, the AirPrinter provides RMA support, helping you manage returns seamlessly and saving you additional manpower.

Does the AirPrinter require a computer to operate?

No, the AirPrinter is an all-in-one printer that operates without requiring a PC.

Who should use the AirPrinter?

Businesses that manage multiple orders daily on e-commerce platforms and want to increase efficiency, reduce errors, and streamline their order processing will greatly benefit from the AirPrinter.

What are the specifications?

We’ve crafted a special chart carefully that demonstrates the ramifications of our AirPrinter. Kindly take a look at the chart below…

PlayIt FAQ

How do I build PlayIt on my Desktop/Laptop?
  1. Go to url address https://www.kasenet.com/ then click on the blinking PlayIt Icon on the upper right hand corner of the screen.

    Playit Android TV Box

    To log in, enter your unique 6-character code found on your PlayIt TV screen and click Continue.

    Android TV Box With Camera

    Upon clicking Continue, you will get to the home page where you can manage your playlist and view the weather forecast.

    Android TV Box With Camera

     

How do I build and manage my Playlist?
  1. Adding YouTube Subscriptions and Self-Created Playlist

Add your YouTube subscriptions and self-created playlist to My Videos.  Any new updates and content from your subscription will automatically be updated and shown. The self-created playlist are videos you wish to look as private channels.. All live streaming, for example are the best selection to this playlist. Whatever added will show to the Watchlist.

Playit For Kids
  1. Adding Playlist from YouTube

Find and add playlists from YouTube and favorite videos to the Watchlist. Just click Add Playlist then enter the playlist name or search from a dropdown list.

Playit For Kids
  1. Sharing Playlists
SHARE ALL your playlists either publicly or to your friends.  SHARE a specific playlist either publicly or to selected friends. 2 Selection Bars:
  1. Select to play the playlist. Deselect to keep it for future play.
  2. Select to play the full video. Deselect to play only the most updated video.
play the playlist
  1. Settings
  • Enable or disable privacy settings for your profile.
  • Enable or disable auto-update for the Kloud Player App.
  • Sign in your social media details and connect your Facebook, Twitter and Google accounts with PlayIt  which allows you to view your social media feeds on your TV.
  • Download PlayIt Quick Guide or Manuals.
Settings
  1. Joining the Community

Share your playlists and become part of the PlayIt Community by engaging and connecting with other PlayIt users. Invite and share your favorite playlists. PlayIt is committed to building, maintaining and evolving an active, engaged and caring community.

Community
  1.  Can I use Playit to do video conference?  Absolutely! It has a high quality Communication Camera that allows you to chat with family members, friends, business partners online comfortably in your own living room.
Playit to do video conference

Kloud camera

 

How to unbind the 6 digit code
  1. Go to the TV box, there is a “Reset login code” .  click this .
  2. Screen will show the 4 digits  , (for example, A2XF)
  3. Go to PC . login to PlayIt.
  4. Enter the 6 digit code,
  5. Reset TV box login account
  6. Enter the 4 digit code ( A2XF , for example)
  7. Then, “ Turn off the TV box” reboot the PlayIt
  8. Then, unbind is completed
How to change the email address:
  1. Setting
  2. Account
  3. Remove account

AutoOMS FAQ

What is AutoOMS

AutoOMS is an advanced, all-in-one Order Management System (OMS) that automates every step of order fulfillment. It manages incoming orders, syncs with ERPs, prints shipping labels via AirPrinter, and provides real-time tracking—all with zero manual input.

Traditional OMS = just software

AutoOMS = software + hardware (Anyware & AirPrinter)

Traditional systems = Manual label creation

AutoOMS = Fully automated, real-time label printing and dispatch

Core Functions & Automation

Order syncing from Shopify, Etsy, Amazon, eBay, etc.

Shipping label generation.

ERP updates with order data

Real-time tracking for customers through their specified

Policy-based decision-making (from Kommerce)

Yes! AutoOMS uses pre-configured workflows and rules from Kommerce. You can customize policies via the Kasernet Credentials App and AutoOMS will handle the rest.

Integration with Anyware, AirPrinter & Kommerce

Anyware runs AutoOMS natively. Just connect a monitor, keyboard, and mouse to start processing orders—no external PC is required.

AirPrinter is powered by AutoOMS to:

Fetch and process orders

Instantly print invoices and shipping labels

Dispatch packages without manual commands

AutoOMS reads your store settings, shipping rules, inventory levels, and fulfillment policies directly from Kommerce and acts on them automatically.

Platform Support & Use Cases

E-commerce: Shopify, Amazon, Etsy, eBay

ERPs & CRMs (via Kommerce integrations)

Shipping platforms via API for label printing & tracking

E-Commerce stores with multichannel sales

3PL & logistics providers need hands-free dispatch

Dropshipping & wholesalers seeking efficiency and scale

⚙️ Setup & Operation

Register for AutoOMS trial/subscription

Connect Anyware or AirPrinter

Configure your store and shipping policies in Kommerce

Import credentials via the Kasernet Credentials App

Let AutoOMS handle everything from there

Nope. It’s built for simplicity. The hardware is plug-and-play, and the workflows are all visual and rule-based—no coding is needed.

Order Lifecycle & Customer Experience

AutoOMS automatically generates and prints shipping labels (via AirPrinter), invoices, and packing slips. No clicks, no delay.

Yes! AutoOMS automatically updates order statuses and tracking numbers across all connected platforms.

AutoOMS supports Return Merchandise Authorization (RMA) workflows for quick, accurate replacements or refunds.

Why Choose AutoOMS

Combines software + hardware

Removes dependency on third-party label tools

Scales with your business as your order volume grows

Centralizes control via Kommerce

Reduces costs and errors across fulfillment

Yes. You can manage multiple Anyware or AirPrinter devices across locations—all controlled by one AutoOMS dashboard.

Getting Started

Yes! Sign up for a free trial here:

?

? Email your onboarding support team

? Contact your dedicated onboarding rep

Online Stores FAQ

How can you connect Myshop Store

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How can you get Client Id and client Secret Key?
It is very simple, Please follow these steps:
  1. Click on Setting in top bar Menu
  2. At last you will find API Key Management Tab
3. Click API Key Management. 4. Add New Key or Copy and Paste Client Id and Client Secret Key
How can you change Email address and get Seller Id and Authorization Key?
It is very simple, Please follow these steps:
  1. Open your Profile in the upper right to locate your Seller ID and Click Account Info.
2. The Profile, and scroll to the bottom to generate an API Authorization Key and Copy Email Address.
How can you get Consumer Key and Consumer Secret?
It is very simple, Please follow these steps:
  1. Login in your site's Admin panel. Once logged in, Hover on WooCommerce tab and Click on Settings link.
2. Click on Advanced tab 3.Click on Rest API 4. Click on Add Key Button 5. Enter all details and click on Generate API Key 6. Copy Consumer Key and Consumer Secret
How can you manage API Path and Access Token?
It is very simple, Please follow these steps:
  1. Click Advanced Settings tab on left menu.
2. Click on API Account 3.Click on Create API Account Button and Select Create V2/V3 API Token 4. Enter all fields required and Copy API Path. 5. Select Read-Only Option in Step Orders. 6. Copy AccessToken Field
How can you manage Shopify Domain API and Password creation?
It is very simple, Please follow these steps:
  1. Select Apps tab to click Develop apps for your store
2. Click to create app or select app 3.Copy API Key and Password. shopify domain(apikey:password@storeName. myshopify.com)
How can you get Store Keyand API key?
It is very simple, Please follow these steps:
  1. Store Key - Click to profile option.
2. Click to API Key tab. 3.Copy and Generate API Key.
How can you get Developer API key?
It is very simple, Please follow these steps:
  1. Developer API Key- Click to Setting option.
2. Click to Advance option. 3.Click to Developer API Key option. 4. Click to Generate Key Button. 5. All filed fill and Generate Key button click. 6. Copy API Key.

Carriers FAQ

How can you get User Id, Password and Account No?
It is very simple, Please follow these steps:
  1. Click profile to select Accounts and Payment option

2. Copy account method number.

Access Licences No =>

1. Login in UPS Developer Kit to select Request an access key option.

2. Get started required option selected to Next button.

3. Contact indicates required field enter to Next button.

4.Review your all request check to submit request.

5. Confirmation tab copy your access Key.

How can you manage Account No?
It is very simple, Please follow these steps:
  1. Click to My Profile option.

2. Click to Account management tab.

3. Copy Account No.

  • Meter No
  1. Go to https://fedex.com/us/developer
  2. Sign in using your FedEx account credentials.
  3. Using the left menu bar, click on FedEx Web Services and then click on Move to Production.
  4. Scroll down the page and click on Get Production Key.
  5. Enter the required information in the FedEx registration form (see tips about answers below).
  6. Once you have completed the final step, you will be presented with your Meter Number.
  7. Use this meter number in your FedEx Carrier connection on ShipHero. On the main navigation menu, click: Shipping > Carriers. Then under Add a New Carrier, select FedEx in the drop-down menu. Type in the Meter number under Meter Number on the pop-up window.

Didn't find your answer?

Open a support ticket and our team will help.

Contact Customer Support