SmartRMA: How Intelligent Return Automation Cuts Processing Time by 70%

Returns are the most expensive part of e-commerce. Manual RMA processing eats 8–15 minutes per case. SmartRMA by Kasernet collapses that to under 2 minutes — by automating every decision a human used to make.

What SmartRMA automates

• Eligibility check. Verifies the order against return-window, condition, and SKU policy.
• Reason classification. AI tags the return reason (defective / wrong-size / changed-mind) from the customer's text.
• Disposition routing. Sends the item to restock, refurbish, or scrap — by SKU rule.
• Refund + label. Issues store credit or refund, generates the return shipping label.

Real numbers

One Kasernet customer running 3,200 RMAs/month went from 6.5 FTEs handling returns to 1.5 FTEs with SmartRMA — a 77% labor reduction. Customer turnaround dropped from 9 days to 3 days, and disputed returns dropped 41%.

SmartRMA plugs into Kommerce + AirPrinter. If you already have those, turning SmartRMA on is a 30-minute setup.